Elevation Cycles Returns Policy

We operate a simple 30 days returns policy that applies to all products sold and delivered direct to you the customer. This means that for any reason should you decide that you no longer want the product then you may return it to us within this timeframe in it's original packaging, un-used with the relevant tags attached. Once we have checked it over we will refund your money within 30 days or replace your product (subject to stock availability). A copy of the original sales receipt must be included with the returned item. This offer in non-transferable. Please contact us at via the options below before returning goods to obtain a relevant returns reference to avoid any delay in dealing with your returns.

DAMAGED OR INCORRECT ITEMS

If for any reason the product you ordered is incorrect or damaged then naturally we would be happy to replace the product or refund your money. Please notify us via email or phone of any damages / incorrect products within 7 days of your delivery. Proof of damage will be required.

RETURNING PRODUCTS

Should you need to return any products to us then you will be responsible for the cost of the postage. A returns form can be completed and submitted to us above. On receiving the products we will carry out an inspection and should we find that it was in anyway our fault or the product was faulty then we will happily refund you the cost of the postage. Naturally should we believe it not to be our fault then we may choose not to refund any postage and may choose to claim costs of packaging for returning the products to yourself.
 
Feel free to contact us at 01506 845390 for any further information.